Individual Assignment - Website IT Metrics

Choose and study one website. For example, Air Asia, Zalora, MAS, Fedex, Lazada etc. Discuss and analyse the effectiveness and efficiency IT Metrics based on the chosen website. 

Banking on its success on other South East Asian countries, Shopee officially launched in the Philippines as the newest contender in the online mobile marketplace, which promises a smart and more secure social buy-and-sell platform.

Shopee provides optimum experience for both consumers and entrepreneurs in the online trading sphere by creating a platform that offers zero cost  for managing and maintaining products in the app’s database. Its secure payment service called Shopee Guarantee limits the possibilities of fraud and risks during online transactions, promising an online shopping experience with integrity, as if the buyers and sellers of the product are actually transacting face to face.

The Shopee app also gives customers a money-back guarantee if ever the products have any defects, wrong items were sent, or shipments didn’t arrive on schedule. In addition to that, the Live Chat and hashtag functions allow better connections between buyer and seller, making transactions faster and the search time shorter.

Promos are given from time to time, ranging from shop discounts to vouchers that cut off prices when purchasing above a certain amount. Payments are simply done by bank transfers or over the counter money transfers from trusted banking institutions like BPI and BDO.

To try out this new mobile shopping platform, you can download Shopee from the Apple App Store and Google Play Store for free.

   

"We estimate the website value of shopee.co.id is currently at $ 72,438 USD and reaches roughly 11,026 unique users each day that generate 33,077 daily pageviews with a daily revenue (from advertisements) of $ 33 USD approximately. The Google page rank is 0/10 and according to Alexa (the Web Information Company) the global traffic rank is 30,648 (view Alexa graphs), the website belongs to the top 100,000 most popular websites in the world. The web server where is hosted the website has IP address 43.252.186.141 and the server should be located in (ID) Indonesia." (source: Site Worth Traffic)

Efficiency IT Metrics

Throughput

          Shopee is able to provide large amount of information at any point. The information provided in the website varies from women's fashion to children's items and trendy gadgets.

Transaction Speed

          The amount of time the website takes is less than 4 seconds. 

System Availability

          Shopee is always available for customers 24 hours per day and 7 days per week.

Information Accuracy

          The information present at one page is the same with the others. The quality of the information is protected and there are no misspellings.

Web Traffic

          The total visits of Shopee in one year is 4,024,490. The time a user spend viewing a page is unrecorded. The record of unique visitors is 12,073,105.

Response Time

          The time it takes to respond a user interactions is short and less than 1 second.

Effectiveness IT Metrics

Usability

          The website is easy and user-friendly. Shopee is organized neatly and does not overwhelm the customers. Customers only need a few clicks to get their desired information. There are multiple options available for every products.

Customer Satisfaction

          Many customers are satisfied with Shopee because it is easy to shop and the products sold are affordable. The website is not boring.

Conversion Rate

          There are many promotions held by Shopee to persuade customer purchases. The marketing activities is successful and the conversion rate is high.

     

still awake..

from youtube..
but still cannot understand..😷😷😷
madam.. sorry

night song...😁😁😁

shortcut for understand about outsource. 😏😏😏😏

thanks a lot madam. more interest in studying this subject.💝💝💝💞

easy for me too.. work time 😓😓😓😓😓

all about database.. if i not wrong..😡😡😡😡

chapter 7 .. 😌

thank you madam.. 💖
done for this.. yeay...

chapter 9 done yeay....

 thnk you madam😋

DONE CHAPTER 15..

thank you madam.. 💕

napping time. thank you madam😍

after finishing my chapter 10. hear this song...

This is about CRM..😤

Easy to understand.. tq madam💕

its all about ERP .😍

watch this.. better to understand.😇

easy to understand..

take a look at this vid.. if my notes make u confuse..😋

chapter 10 done!

outsourcing done.. thank you madam❤

time to start doing my chapterzzz .. thank you madam💕

good night madam. 😜❤

after finishing my eco, mgt300, and elc assignments, now .... its time for me to resttttt .. nap time! 💞 

rest again...

thank you madam .. 

NEW TECHNOLOGY DISASTER : WHO OR WHAT IS RESPONSIBLE?

1) Describe three effects of ERP failure based on the case above?

3 effects of ERP failure based on the case above :
    - Failed information technology implementations have created serious financial problems for a
      member of corporations.
    - Hersyey Food Corporation, for example issued a major profits warning because of massive
      distribution problems following the flawed implementation of an ERP system.
    - Many stores lacking Hersyey ERP imlplementation.
    - Whirlpool Corporation had similar problems due to a problematic ERP implementation.
    - Problems with an ERP implementation at the pharmaceutical distributor FoxMeyer caused the
      company to announce US 500 million lawshit against SAP and Andersen Consulting (now
      Accenture).
    - British organizations, including the BBC and Newcastle University also experienced major
      ERP implementation problems.

2) Describe four factors that organization should assess in choosing ERP vendor.

4 factors that organization should access in choosing ERP vendor :
     There are four factors that an organization should assess when choosing ERP vendor. First factor is establish an internal project team comprised of IT leaders and process or functional owners from different areas to review potential vendors. Most software companies offer a wide variety of solutions but typically specialize in four to five vertical markets. To find out which companies have the best track records in your industry and functional areas, do market research. Second factor is study IT industry analyst reports. They will tell you which software products are best-of-breed and which vendors are committed to your industry. Both publications and analyst reports will keep you up to date on general trends and developments in the industry. Third factor is develop pointed questions that address any key concerns or unique needs.For example, do you need a payroll module? Do you use encumbrance accounting? Not every vendor offers these capabilities. The fourth factor is evaluate each vendor’s financial stability, including its available cash, its ability to continue product investments, its outstanding obligations, payment history (by looking at Dun & Bradstreet reports), and company profile and credit ratings. For public companies, financial data is accessible from financial Web sites and public filings like 10Ks and 10Qs. Review the company’s balance sheet, profitability, market share, market capitalization, and analyst opinions. For private companies, limited information may be available.

AIR ASIA - NOW EVERYONE CAN FLY

1) Identify five (5) of competitive advantages used by Air Asia

Five of competitive advantages used by Air Asia :-
-Air Asia's has largest low fare, no frills airline.
-Fully ticketless travel.
-Unassigned seats.
-Low cost travelling in Asia.
-Has a crew productivity level that is triple that of Malaysia Airline.


2) Which of the Porter's Generic Strategies were applied by Air Asia in the case study and explain with examples. 

The Porter's Generic Strategies were applied by Air Asia in the case study and explain with examples :-
According to the Porter's Generic Strategies Air Asia has applied the cost leadership strategies which is operating their business in broad market such as offered the low cost airlines fare. Besides, Air Asia also offered the customer with a low prices of tickets compares to other company which is provide high price of tickets such as Malaysian Airlines Systems (MAS). Next, they has a good services such as has a crew productivity level that of Malaysia Airline. So, that Air Asia has applied the cost leadership strategy.


3) Based on Porter's Five Forces Model, analyze Air Asia's buyer power and supplier power? 

Based on Porter's Five Forces Model, the buyer power of Air Asia is low because when Air Asia pioneered low cost travelling in Asia, their customer do not have many choices to buy from other airline. So they buy their tickets with Air Asia. That time the buyer power is low. Air Asia also known as the first mover because they the first airline that introduce the low cost travelling in Asia.

The supplier power of Air Asia is high when three have many airline that also make the low cost travelling such as Tiger Air Ways, Jetstar, Nok Air, Lion Air and Cebu Pacific. So, people will buy their ticket with other airline and not just buy with Air Asia because now they have many choices to buy the ticket. This time the buyer power is high.

Apple

1) Explain how Apple achieved business success through the use of information, information technology, and people?

Answer :
Apple achieved business success through the use of information from all areas operations to create a competitive advantage to their products. Converting data information into meaningful information could make a product from simply to whole. Sharing common information, enable an organization to be more effective and efficient. Steve Jobs had a lot with Apple's success. He was a perfectionist and wanted  every product to be perfect. Every department relies in each other and work together to produce the best.

Information technology(IT) enable managers to be more competent in the business function and the organization departments to be more effective. Information technology can control the use of computers and computers software. Jobs, wants to "control the primary technology in everything he does". He was obsessed with control, he wants i-Pod playing songs encoded by Apple only, but it will limited the i-Pod markets. Then he came with the idea landing with a Windows compatible and that made i-Pods sales when up. Apple's designs are distinctive and their devices rely more in standard technologies. His decision to change was fundamental to the exceptional success that Apple has over the past ten years. Giving a little control, Jobs found more power.

Apple provides the best customer service to all Apple users. Apple employees are smart and supportive, experts to connect customers and their to help integrate into their lives. Organizations are more interested to their customers satisfaction now than before. Apple knows that an organization without customers is unable to succeed. Apple use information from customers comments and suggestions about their products to develop new products and devices. This is important for customers to remain loyal and to continuing using them.


2) Describe the types of information employees at an Apple store require and compare it to the types of information the executives at Apple's corporate headquarters require. 
Are there any links between these two types of information?

Answer :
 The types of information staff employees at an Apple Store require is data. Based on business technology research, data are raw facts that describe the characteristics of an event or object. Before the information age, managers manually collected and analyzed data, a time-consuming and complicated task without which they would have little insight into how to run their business. Lacking data, managers often found themselves making business decisions about how many products to make, how much material to order, or how many employees to hire based on intuition or gut feelings. In the information age, successful managers compile, analyze, and comprehend massive amounts of data daily, which helps them make more successful business decisions.

The types of information the executives at Apple's corporate headquarters require is information. Meaning of information from business technology context is data converted into a meningful and useful context. Example of information that executives at Apple's corporate headquarters need are do they have enough inventory to meet demand, are prices too high or too low, what is employee turnover per store, where should they build a new store or should they close a store,etc.

Yes. There are links between these two types of information. Staff employees at an Apple store use also information to do their jobs however it is just at a store level not a corporate level. But for executives at Apple's corporate headquarters, they require information from many stores and the volumes of data they use to gain information are larger than store employees.

take a break ......

rest time... 
exhausted!! *_*

nice to hear this kind of song .. 

chapter 12 ^_^

                 
madam please be nice to me *_*